Privacy Policy — 92go Pakistan Online Gaming Platform

92go is Pakistan's dedicated online gaming and sports betting platform, operated at https://92go.click. When this Privacy Policy refers to "92go", "we", "us", or "our", it means the company operating the 92go platform and responsible for the collection and processing of your personal data.

92go operates exclusively for players based in Pakistan. Our platform offers online card games including Teen Patti and Andar Bahar, poker in multiple formats, the Aviator crash game, live dealer table games, and football and sports betting. All services are provided in Pakistani Rupees (PKR) and all player accounts are required to be held by verified Pakistani residents aged 18 or above.

For all privacy-related matters, including data access requests, corrections, or deletion requests, you can contact 92go directly at support@92go.click. We treat all privacy queries seriously and aim to respond within 10 working days.

92go collects only the personal data that is necessary to operate your account, process your payments, comply with our legal obligations, and improve the quality of the service we provide. We do not collect data that we do not need. Below is a full breakdown of the categories of personal data we collect.

92go collects personal data through the following channels:

• During registration: When you create your 92go account, you provide your identity and contact details directly through the registration form.
• During deposits and withdrawals: When you add a payment method or process a transaction, the relevant payment details are captured through our secure payment processing system.
• During gameplay: Your gaming activity, bet records, session information, and game preferences are automatically recorded as part of normal platform operation and for game integrity purposes.
• Through cookies and tracking technologies: 92go uses cookies and similar technologies to collect technical and behavioural data during your sessions. Full details are in the Cookies section of this policy.
• During identity verification: When 92go requests identity verification — for example, before processing a first withdrawal — you provide documents such as your CNIC or proof of payment method ownership.
• Through customer support: Any information you share with our support team in the course of resolving a query or complaint becomes part of your customer record.
• Through the Refer a Friend programme: When you refer another player, we collect the referral relationship between accounts for the purpose of applying referral rewards.

92go uses your personal data for clearly defined purposes. We do not use your data for purposes beyond those listed below without obtaining your explicit consent first.

92go processes your personal data on the following legal grounds:

• Contract performance: The majority of our data processing is necessary to perform the contract we have with you — i.e., to operate your 92go account, process your bets, and pay your winnings.
• Legal obligation: Certain data processing is required by law, including identity verification, anti-money laundering checks, and maintaining financial records for the required retention period.
• Legitimate interests: We process some data on the basis of our legitimate business interests, including fraud prevention, platform security, and improving our services — provided these interests do not override your rights.
• Consent: Where we send you optional marketing communications or use non-essential cookies, we rely on your consent. You may withdraw consent at any time.

92go does not sell your personal data to any third party. We do not share your data with advertisers, data brokers, or marketing companies. Your gameplay history and financial data are never used for purposes outside the 92go platform without your explicit consent.

We share your data only in the following limited and necessary circumstances:

• Payment processors: Your payment data is shared with the relevant payment provider (Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or your card network) solely for the purpose of processing your deposit or withdrawal. These providers have their own privacy policies governing how they handle transaction data.
• Identity verification services: When required, your identity documents are shared with accredited verification providers for the purpose of confirming your identity and age. These providers are bound by strict confidentiality and data protection obligations.
• Game software providers: Certain game data (such as RNG verification records for specific games) may be shared with our licensed game software providers for audit purposes. No personally identifiable information is shared beyond what is technically necessary.
• Law enforcement and regulatory authorities: 92go is legally required to disclose certain information to competent authorities when formally requested to do so, including in cases of suspected fraud or money laundering investigations.
• Business transfers: In the event of a merger, acquisition, or sale of the 92go business, player account data may be transferred to the acquiring entity. You will be notified of any such transfer in advance.

Because 92go operates exclusively in PKR and integrates with Pakistani mobile wallets and banking systems, payment data security is a particular priority for us. Here is exactly how we handle it:

• Full card numbers, CVV codes, and mobile wallet PINs are never stored by 92go at any point. Card payments are tokenised by our payment processor before any data reaches our servers.
• Your Easypaisa and JazzCash mobile numbers are stored in encrypted form and are only used to process transactions and to confirm payment method ownership during withdrawals.
• Bank account details provided for IBFT transfers are stored in encrypted form and are used only for processing the specific withdrawal to which they relate.
• All payment data is transmitted over 256-bit SSL encrypted connections. No payment data is transmitted in plain text at any stage.
• 92go does not permit withdrawals to payment methods not registered to and verified in your name. This protects both you and the integrity of the platform.

Transaction records — including the amounts deposited and withdrawn, the dates of transactions, and the payment methods used — are retained as part of your account record for the period required by our legal and regulatory obligations. These records are never made available to third parties for marketing purposes.

92go uses cookies and similar tracking technologies to make the platform work properly, to remember your preferences, to detect fraud and security threats, and to understand how players use the platform so that we can improve it.

The types of cookies we use are:

• Essential cookies: These are required for the platform to function. They handle session authentication, load balancing, and fraud prevention. You cannot opt out of essential cookies without disabling the platform itself.
• Functional cookies: These remember your preferences — such as your chosen deposit method or language settings — so that you do not have to re-enter them each session.
• Analytical cookies: These help us understand how players navigate the platform — which pages are visited most, where players encounter difficulty, and how different features are used. The data from analytical cookies is aggregated and anonymised.
• Security cookies: These help us detect suspicious login attempts, multiple account creation from the same device, and other fraudulent or prohibited behaviour.

You can control non-essential cookies through your browser settings. Most modern browsers allow you to view, delete, and block cookies on a site-by-site basis. Please note that disabling cookies may affect the functionality of certain features on the 92go platform.

92go retains your personal data only for as long as it is necessary for the purpose for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your active account and for a minimum of five years following account closure, to meet anti-money laundering and regulatory record-keeping requirements.
• Transaction records: All deposit and withdrawal records are retained for a minimum of five years from the date of the transaction, in compliance with financial record-keeping requirements.
• Gaming activity records: Bet history and game session records are retained for the duration of your account and for three years after account closure.
• Identity verification documents: Copies of CNIC or other verification documents are retained for as long as your account remains open and for five years following closure.
• Support communications: Records of your support interactions are retained for three years from the date of the interaction.
• Marketing data: If you have opted in to marketing communications, your preference is retained until you opt out. Following opt-out, your marketing consent record is retained for three years as proof of the opt-out.

When data is no longer required to be retained, it is securely deleted or permanently anonymised. Anonymised, aggregated data (which cannot be linked back to you personally) may be retained indefinitely for statistical and platform improvement purposes.

92go applies the following security measures to protect your personal data at rest and in transit:

• All data transmitted between your device and the 92go platform is encrypted using 256-bit SSL/TLS encryption. This applies to login sessions, payment processing, game data transmission, and support communications.
• Sensitive data stored on 92go's servers — including payment account numbers and identity document details — is encrypted at rest using industry-standard encryption.
• Access to player data within 92go is restricted to employees who have a legitimate need for that access to perform their role. All such access is logged and audited.
• 92go undergoes regular independent security assessments and penetration testing to identify and address vulnerabilities.
• Our payment infrastructure is certified to the relevant standards for secure payment processing and undergoes regular third-party audits.

Despite these measures, no digital system is completely immune to all security threats. If 92go experiences a data breach that is likely to affect your rights and interests, we will notify you promptly using the contact details on your account and will take immediate steps to contain and remediate the breach.

As a 92go player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact us at support@92go.click.

92go may send you promotional communications about bonuses, new games, and platform updates via your registered mobile number or email address. We do this only when:

• You have opted in to receive marketing communications during registration or at any point through your account settings, or
• We have a legitimate interest in doing so based on your existing player relationship with 92go, and you have not opted out.

You can opt out of all marketing communications at any time by updating your preferences in your 92go account settings, or by contacting support@92go.click with a clear opt-out request. We will action all opt-out requests within 48 hours. After opting out, you will continue to receive transactional messages — such as deposit confirmations, withdrawal notifications, and security alerts — as these are part of normal account operation and are not marketing.

92go is strictly an 18+ platform. We do not knowingly collect personal data from any person under the age of 18. Age verification is a mandatory part of the 92go account registration process.

If 92go becomes aware that an account has been created by a person under the age of 18, the account will be immediately closed, all associated data will be securely deleted, and any deposits made will be refunded to the payment method used — to the extent that they can be traced and returned. Any winnings generated by an underage account will be permanently forfeited.

If you are a parent or guardian and believe that a minor in your household has created a 92go account, please contact us immediately at support@92go.click. We take all such reports seriously and will investigate and act promptly.

92go may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. The effective date at the top of this page reflects when the current version was last revised.

When material changes are made to this Privacy Policy, 92go will notify active account holders via a notification within the platform or by email to their registered address. For changes that significantly affect your rights, we will provide at least 14 days' notice before the changes take effect.

Continued use of 92go after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept a change to this Privacy Policy, you should stop using 92go and request account closure before the effective date of the change.

For any questions, concerns, or requests relating to your personal data and how 92go handles it, please use the following contact channels. We aim to acknowledge all privacy-related queries within 48 hours and to provide a full response within 10 working days.